Both vendors offer account management, forecasting, sales tracking and other capabilities expected of any CRM system, but they also provide modules and tools for marketing automation, customer service, analytics and eCommerce. Salesforce and Microsoft Dynamics 365 are CRM leaders because they go above and beyond standard functionality. To help you determine which CRM vendor is right for your business, we’ve put together this comprehensive comparison. Subtle variances between these two providers could mean the difference between incredible ROI and a disappointing implementation. However, just because Microsoft Dynamics 365 CRM and Salesforce are equally robust doesn’t mean they are equally fit for your enterprise. Though Salesforce is the most popular CRM solution, Dynamics is also an industry leader with a solid reputation. Both vendors have a strong standing in the CRM marketplace and possess many of the same capabilities. That’s the case with our match up of Salesforce and Microsoft Dynamics 365 CRM. Sometimes when you pit two software vendors against each other, there isn’t a clear winner.
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